Help Center
Clear, compassionate answers for every question. Browse by topic below or use the search to find exactly what you need.
Help Topics
Getting Started
Learn what COI Orb is, how to create your account, complete onboarding, and meet COI — your Compassion Orb Intelligence.
- What is COI Orb?
- Creating your account
- The onboarding experience
- Meeting COI (Compassion Orb Intelligence)
- Navigating your dashboard
Features & Modules
Explore COI’s 12 modes, the Adaptive Studio with 60 modules, Memory Lane, Vitals tracking, Music Library, Devotion, and more.
- COI modes & voice commands
- Adaptive Studio modules
- Memory Lane & life stories
- Vitals & health tracking
- Music, Devotion & comfort tools
Family & Care Circle
Invite family members, understand roles (Member, Caregiver, Family, Clinic), manage permissions, use video calls, and coordinate care together.
- Inviting family to your circle
- Roles & permissions explained
- Video calls & Family Room
- Care coordination & updates
- Privacy & information sharing
Safety, Privacy & Support
Understand our 3-gate safety architecture, emergency procedures, pricing & billing, troubleshooting, and how to reach our support team.
- 3-gate safety architecture
- Emergency procedures
- Pricing plans & billing
- Troubleshooting common issues
- Contacting support
Family & Care Circle
Invitations, Family Room, Send Love, messages, photos, voice & video greetings, shared tasks, and privacy — with the individual always in control.
- Inviting someone to your circle
- Family Room & Send Love
- Messages, photos & voice greetings
- Shared tasks & remote support
- Privacy & permissions
Clinic & Care Team
Individual profiles, care coordination, documentation, appointment preparation, reports, AI assistance with human approval, and escalations.
- Getting started for clinics
- Individual profiles & care coordination
- Documentation & appointment preparation
- COI assistance & permissions
- Escalations & notifications
Privacy, Permissions & Data
Individual-controlled permissions, authorized representatives, AI draft approval, data export, account deletion, and the Privacy Center.
- Who can see your information
- Granular permission controls
- The Privacy Center
- AI drafts & human approval
- Data export & account deletion
Compassion Orb Intelligence
The reasoning, knowledge, suggestion, safety, and governance layer behind the Compassion Orb — context, human approval, feedback, versioning, and the developer specification.
- What COI is & what it does
- Human approval & AI drafts
- Context, suggestions & knowledge
- Safety, escalation & feedback
- Governance, versioning & audit
In an emergency? Call 911 or your local emergency number immediately.
COI Orb and COI are not emergency services and cannot replace real medical help. If you or someone you care for is in immediate danger, please call emergency services right away. The Safety Shield can alert your care circle, but it does not replace calling for professional help.
Still need help?
We are here for you. Send a message through the secure form, or email our support team directly. We aim to reply within two business days.
Support email: support@coiorb.com